Calling a 24 hour glazier in London, from the phone call to a secure home
By Glazing London,
Emergency · How it works
By Glazing London, 24/7 emergency glaziers Published 7 November 2026 5 min read
Glass broken right now? You don't need to read this first: call and the nearest glazier is sent straight away.
Most people only search for a 24 hour glazier once, usually at night, usually with glass on the floor. Knowing what a good callout looks like makes it easy to spot a bad one. Here is exactly what happens when you ring our emergency glaziers in London, step by step.
Quick answer
A real 24 hour glazier answers the phone themselves, gives a fixed price before travelling (from a description or a WhatsApp photo), arrives typically within the hour, makes the broken glass safe, then either reglazes on the spot or boards up with 18mm boards and returns with made-to-measure glass. You get photos and an invoice for your insurer.
Minute 0: the call
You should speak to someone who can quote, not an answering service. We ask for your postcode, which window or door, the rough size, single or double glazed, and which floor. A photo by WhatsApp to 07915 903485 answers most of that in one go, and lets us load the right glass or boards.
You get a fixed price before we travel, and there is no call-out fee. If anyone won't give you a number on the phone, keep ringing round.
On the way: a live arrival time
The nearest glazier is sent and you get an arrival time by text or WhatsApp. From our Wood Green base in N22 we reach most addresses in Central and North London in 45-60 minutes, day or night, bank holidays included.
While you wait: keep children and pets away from the glass, don't pull shards out of the frame, and photograph the damage inside and out. After a break-in, call 101 for a crime reference number, or 999 if the intruder may still be there.
On arrival: make safe first
Every callout starts the same way: loose glass out, area cleared. Glass that is still hanging in a frame can drop hours later, so it is removed safely and taken away, and the floor is swept for fragments. Then the glazier checks the frame, the lock and the glass type, and confirms the plan with you.
Reglaze tonight, or board up?
Whether you get new glass on the first visit depends on the glass, not the time of night.
- Same-visit reglazing is often possible for single glazing in standard thicknesses, such as 4mm and 6mm float or 6.4mm laminated, which our vans carry.
- Board up first when the glass is a sealed double glazed unit, toughened, or an unusual size that must be made to measure. We board with 18mm OSB3 or ply, cut to the opening, fixed so your frame survives, and order the glass before we leave. The reglaze usually follows within 2-5 working days. See emergency boarding up.
Before we leave: the paperwork
You get photos of the damage and the finished work, and an itemised invoice. That is what insurers ask for, and most buildings and contents policies cover emergency glazing and boarding up. Our broken window insurance guide explains who pays and what to send.
Key takeaway
A good 24 hour glazier quotes before travelling, makes safe first, tells you honestly whether tonight is a reglaze or a board-up, and leaves you with the evidence your insurer needs.
Glass broken? We're awake.
24/7 emergency glaziers across Central & North London. Fixed price from a WhatsApp photo, no call-out fee, typically on site within the hour.
Related reading & services
Emergency glazing 24/7
Broken glass made safe and replaced, often on the first visit.
How to board up a broken window
The DIY steps, and the jobs you shouldn't attempt yourself.
How to choose a glazier in London
Eight checks before you book anyone.
24 hour glazier questions
Is a 24 hour glazier more expensive at night?
Across the trade, night-time rates are usually higher. We charge no call-out fee and give a fixed price by phone or WhatsApp photo before we travel, so you see the cost before anyone sets off. Call 07915 903485.
Will a 24 hour glazier replace my glass tonight or board it up?
It depends on the glass. Single glazing in standard thicknesses can often be replaced on the same visit from the stock our vans carry. Sealed double glazed units, toughened and oversized panes have to be made to measure, so we board up securely tonight and return to fit the glass, usually within 2-5 working days.
How do I know the glazier on the phone is local?
Ask for the business address and check it against the Google listing. Glazing London works from 6 Crescent Rd, Wood Green, London N22 7RS, and our vans cover Central and North London from there.
What information should I give when I call?
Your postcode, which window or door is broken, roughly how big it is, whether it is single or double glazed, and which floor it is on. A WhatsApp photo to 07915 903485 is the fastest way to get a fixed price.