Questions Every Homeowner Should Ask Their Glazier Before Hiring

Your Ultimate Guide to Choosing the Right Glazing Expert in London

Choosing the right glazier is one of the most important decisions any homeowner in London can make . Whether you’re upgrading to double glazing for better insulation , repairing a smashed shopfront with emergency glazing , or transforming your home with architectural glass installations , the professional you hire will directly affect the quality , durability , and cost of the project .

Yet , many homeowners rush into hiring the first glazing company they find — and often regret it later . From hidden costs to poor-quality workmanship , the wrong choice can lead to frustration , wasted money , and security risks .

This guide is designed to help you avoid those pitfalls . Here , we’ll cover the key questions you should always ask your glazier before hiring them — questions that reveal their experience , reliability , and suitability for your project .

1 . How Long Have You Been Working in the Glazing Industry?

Experience matters — a lot . A glazier with 10+ years in the industry has likely seen and solved every possible challenge . They know how to handle complex installations , work with a variety of materials , and anticipate problems before they arise .

When you ask about experience , don’t settle for vague answers like “a long time .” Request specific details:

• How many years have they been operating in London?
• What types of projects have they handled — residential , commercial , or both?
• Do they have experience with specific services like Double Glazing in London or Emergency Glazing?

Pro Tip: Look for glaziers with at least 5–10 years of experience and a proven track record in the type of project you need .

📞 At Glazing London , our team brings over 20 years of combined experience to every project , ensuring flawless results from consultation to installation .

2 . Are You Fully Licensed and Insured?

Never hire a glazier without confirming their licenses and insurance . A legitimate glazing company should:

• Hold the proper certifications required by UK building standards .
• Carry public liability insurance to protect your property in case of accidents .
• Be registered with recognised trade bodies or glazing associations .

If a company hesitates to show documentation , consider it a red flag .

Bonus tip: Check whether they comply with FENSA or CERTASS regulations , which ensure your installation meets UK building codes .

3 . Can You Provide Examples of Previous Work?

A reliable glazier will proudly share examples of their completed projects . Ask for before-and-after photos , customer testimonials , or even site visits if possible .

Seeing their work firsthand helps you evaluate:

• Quality of finishing
• Attention to detail
• Range of glazing solutions they offer

4 . What Types of Glazing Services Do You Offer?

Not all glaziers offer the same services . Some focus solely on repairs , while others handle everything from installation to security upgrades . Make sure the company can deliver exactly what you need .

Here are a few examples to consider:

• Double Glazing London: Ideal for improving insulation and reducing noise .
• Emergency Glazing: Essential for break-ins , accidents , or storm damage .
• Commercial Glazing: Shopfronts , offices , and business properties .
• Architectural Glazing: Bespoke glass designs for modern homes .

Pro Tip: Even if you only need one service now , choosing a company that offers a full range ensures you can rely on them for future projects .

5 . What Materials Do You Use , and Why?

The quality of materials directly affects the performance and longevity of your glazing . A good glazier will be transparent about what they use and why .

Questions to ask:

• Do they use energy-efficient glass that meets UK standards?
• What types of frames do they offer — uPVC , aluminium , or timber?
• Do they provide options for security glazing or laminated glass?

📌 We use only high-performance , energy-efficient glass and industry-leading frames to ensure your installation lasts for decades .

6 . How Do You Handle Emergency Glazing Situations?

Glass emergencies require fast , reliable , 24/7 service . If a glazier doesn’t have a dedicated emergency team , you could be left vulnerable for hours — or even days .

Ask:

• Do you offer same-day response for emergency glazing in London?
• What is your typical response time?
• Will you provide board-up services if glass replacement isn’t immediately possible?

🛠️ Our emergency glazing team is on standby 24/7 . We aim to arrive within hours anywhere in London , securing your property and restoring safety fast .

7 . Can You Explain the Full Installation Process?

A professional glazier should walk you through the process step by step . This shows transparency and helps you understand what to expect .

Typical stages include:

1. Initial Consultation: Discuss needs , budget , and goals .
2. Site Survey: Measurements , safety checks , and recommendations .
3. Quote & Agreement: Transparent pricing with no hidden fees .
4. Installation or Repair: Work completed efficiently and cleanly .
5. Final Inspection: Ensuring quality and customer satisfaction .

Tip: Ask about timelines and potential delays so you can plan accordingly .

8 . What Warranties or Guarantees Do You Offer?

A glazing company confident in its work will offer clear warranties on both materials and workmanship . Standard coverage ranges from 5 to 15 years depending on the service .

Ask about:

• Length and terms of warranties
• What’s covered (e .g . , seals , frames , glass , labour)
• Whether they provide aftercare support

📜 We offer up to 15 years of warranty on our double glazing installations , giving homeowners peace of mind for years to come .

9 . How Do You Handle Unexpected Issues or Hidden Costs?

A trustworthy glazier will be upfront about possible complications . Ask how they handle:

• Structural issues discovered during installation
• Difficult access points or scaffold requirements
• Additional materials not included in the original quote

Transparency here helps you avoid budget surprises later .

10 . Can I Speak to Past Clients or Read Reviews?

Nothing builds trust like hearing from other homeowners . A reputable glazier should happily connect you with past clients or direct you to verified reviews .

• Check Google Reviews , Trustpilot , and Checkatrade
• Ask for contactable references if possible
• Look for repeat clients or long-term relationships

📣 At Glazing London , over 90% of our clients say they would recommend us — and many already have .

11 . Do You Offer Free Consultations and Quotes?

A top-tier glazing company should always offer free , no-obligation consultations . This shows they value your trust and want to understand your project before you commit .

During a consultation , they should:

• Inspect your property
• Recommend tailored solutions
• Provide a detailed , written quote

📞 Book your free consultation with Glazing London today — and discover how we can improve your property’s comfort , security , and energy efficiency .

12 . How Will This Glazing Investment Benefit My Home Long-Term?

Don’t just focus on the short-term solution . Ask your glazier how their work will:

• Improve your home’s security
• Reduce energy bills with better insulation
• Increase property value
• Enhance curb appeal and modernise your home

The best companies think beyond installation — they help you understand the value of your investment .

Why Glazing London Is the Trusted Choice

At Glazing London , we believe homeowners deserve glazing services they can trust — from emergency repairs to bespoke architectural designs . With over two decades of combined experience , 24/7 availability , transparent pricing , and a dedication to quality , we’ve become one of London’s most recommended glazing specialists .

Whether you’re upgrading to double glazing , need emergency glazing , or want a free property consultation , our expert team is here to help .

📞 Call us today to schedule your free consultation and discover how we can transform your property with high-quality glazing solutions .